Contact us
We're always happy to help out and provide friendly professional service for all your insurance needs.
Need to make a claim? Find out how below.
Call or visit us
Unit 7
Ocean Walk Building
Kumul Highway
PO Box 6049
Port Vila
Country Manager: Grant Ives
Phone: +678 22101
Email us
If you want to contact us in writing, send us an email and we'll get back to you as soon as we can.
Need to make a claim?
Start your claim in My Tower
Lodge a car, contents, or house claim with My Tower. It’s the fastest and easiest way to claim.
If you're not already registered on My Tower, you can register here.
Claim online
If you don't have a My Tower account, you can complete the claim form online using the button below.
If you can't go online, click here for our contact details.
Claim updates
Once a claims manager is assigned, they will share their contact details. Contact them directly if you would like an update at any time.
If you're unsure who to contact, email Pacific.Claims@towerinsurance.com.fj or call us on +678 22101 and have your claim reference ready.
Complaints and compliments
While we hope it doesn’t happen, we understand that sometimes things don’t go as smoothly as you would like. When this happens, please let us know so that we can fix the situation quickly and fairly.
We love to make things right for our customers. If you think we've done a great job, we want to celebrate it.
Email us at contactus@towerinsurance.com.vu
1. Talk to the person who handled your enquiry or claim
Concerns can often be resolved straight away by talking to us. Please contact the person who handled your enquiry or claim and explain the situation to them.
If you have any information that we weren’t aware of that would help us review the matter, please let us know.
If you prefer, you can email us at contactus@towerinsurance.com.vu
2. Talk to the Country Manager
If you feel uncomfortable dealing with the person handling your enquiry or claim, or you are not satisfied with their response, please contact the Country Manager, using the details above.
The Country Manager will consider all your concerns and carry out a full review, keeping you informed of the progress and will work to resolve your complaint as quickly as possible.