Manage your insurance 24/7 with My Tower
My Tower is our easy-to-use online self-service portal where you can view your personal car, contents and house insurance policies, start a claim and buy additional policies quickly online, wherever you are in the world.
When you register for My Tower you'll be able to:
Manage your personal insurance
View your personal car, contents and house policy details and upcoming renewals, all in one place.
Download your certificate of insurance and policy wording at the click of a button.
View billing information and pay your insurance premiums online.
Submit a claim
Start your claim online, in your own time, any time. Plus, some claims are accepted on the spot!*
Frequently asked questions
You can register for a My Tower account if you have a personal car, house or contents insurance policy with Tower. My Tower is the best place for you to view your personal insurance, so it pays to register as soon as you’ve purchased your policies. What’s more, if you want to add more policies later, it’s easy to do this in My Tower!
To register, simply click on the Register now button and use the same name* as seen on your policy documents and the email address** you used to purchase the policy. You’ll receive a verification email to confirm everything, and then you’re good to go!
*If you are a director of a company or a main trustee of a trust, use your personal name as director or trustee.
**If you share an email address which has already been used to register for My Tower, you’ll need to add a new email address to your policy by calling a member of our team on +678 22101 so that you can register for My Tower.
When you register for My Tower, you will be able to quickly and easily manage your insurance online, 24/7. You can also:
View your personal insurance policies and upcoming renewals
Download your Certificate of Insurance (or policy certificate) and policy wording
Submit an insurance claim
View billing information and make payments
- Buy additional insurance policies
And more! We're always working on adding new features to give you even more control over your cover.
There are some things that you can’t do in My Tower just yet, but we’re still here to help. You can submit a request via the 'Contact us' form in My Tower and we’ll sort it for you.
You may not be able to see your policy in My Tower if:
- The email address you have registered with doesn’t match our records exactly
- Your policy is recorded under a company or trust name
- Your policy was set up through an insurance broker
If your details don’t match your policy, you can submit a request via the 'Contact us' form in My Tower or email us at firstname.lastname@example.org and we’ll sort it for you.
If your policy is recorded under a company or trust, you’ll need to be an authorised representative of the company or trust, to view your policy in My Tower.
For the policy types listed above, you can submit a request via the 'Contact us' form in My Tower and we’ll sort it for you.
You must register for a My Tower account first, before logging in, so you can access your policies. Register now.
If you’ve registered for My Tower but forgotten your password, you can enter your email address here and we'll send you an email to reset your password.
If you’d like to change your My Tower password, you’ll need to log in into My Tower and go to Account details. Then click on 'Reset password' and we’ll send you an email to reset your password.
Check your junk mail folder if you don't see an email from us soon.
Please note, you won't get an email unless you’ve already registered for My Tower.
*Only claims for personal car, contents and house policies can be lodged through My Tower.